Posts by Fiona McPhee

Fiona McPhee is a Fundraisingologist at Moceanic. She is also a Fellow of the Fundraising Institute of New Zealand, a member of the Fundraising Institute of Australia and a Member of the Chartered Institute of Marketing. She has over 20 years of experience developing sustainable and growth focused fundraising programs and helping fundraisers, fundraising leaders and boards as a coach, consultant, and mentor. Fiona shares her best knowledge and tips with Moceanic members and blog readers. She is also a Moceanic coach and available for bookings on the Coaching+ program to help fundraisers by providing training, answering your questions, mentoring individuals and teams and working hands-on with you.

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5 Reasons You Must Invest in Donor Service

Donor Love
In the commercial world, there is no arguing that:  Customer service has long been recognised as an incredibly important revenue driver. Excellent customer service vastly lowers churn rate (loss of customers). When complaints are handled well,  customers become more loyal than they were before…
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